Refund policy
At Herbal Haven Pakistan, customer satisfaction is our top priority. Please read our refund and return policy carefully before placing your order.
Return Window: We accept return/exchange requests within 7 days of the delivery date.
1. Conditions for Return / Refund
A return or refund will be accepted only if:
- The product was received damaged or defective
- You received the wrong product
- The product packaging is unopened and sealed
- The request is made within 7 days of receiving the order
2. Non-Returnable Items
We cannot accept returns for:
- Opened, used, or partially consumed products
- Products returned after 7 days of delivery
- Products without original packaging
- Products damaged due to customer misuse
3. How to Request a Refund
- Email us at contact@herbalhavenpakistan.com within 7 days
- Include your order number and clear photos of the product
- Our team will review your request within 2–3 business days
- If approved, we will arrange pickup or provide return instructions
4. Refund Methods
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Cash on Delivery (COD) | Bank transfer / JazzCash / EasyPaisa | 3–5 business days |
| JazzCash / EasyPaisa | Same account | 2–3 business days |
| Bank Transfer | Same bank account | 3–5 business days |
5. Exchange Policy
If you wish to exchange your product, please contact us within 7 days. Exchanges are subject to product availability. Return shipping costs are borne by the customer unless the product was defective.
6. Cancellation Policy
Orders can be cancelled within 24 hours of placing the order. Once an order has been dispatched, it cannot be cancelled.