Privacy policy

Welcome to Herbal Haven Pakistan ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website herbalhavenpakistan.com.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

Full name
Delivery address (city, area, street)
Phone number / WhatsApp number
Email address
Payment details (processed securely — we do not store card information)
Order history and preferences

2. How We Use Your Information

We use your information only for the following purposes:

Processing and delivering your orders
Sending order confirmation and shipping updates
Responding to your queries and customer support
Improving our products and services
Sending promotional offers (only if you have opted in)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

Courier partners (Leopards, TCS, PostEx) solely for order delivery
Payment processors for secure transaction processing
Legal authorities if required by Pakistani law

4. Data Security

We implement industry-standard security measures to protect your personal data. Our website uses SSL encryption. However, no method of internet transmission is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time

7. Age Restriction

Our products are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from persons under 18. If you believe a minor has submitted information to us, please contact us immediately.